Privacy Policy

Last Updated: 28 July 2026

Privacy Policy

The Payment People (Card Services) Limited ("The Payment People", "we", "our" or "us") is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains what information we collect, how we use it and the choices you have regarding your personal information.

Who We Are

The Payment People (Card Services) Limited

Company Number: 14780861

Registered Office:

Felaw Maltings
44 Felaw Street
Ipswich
England
IP2 8SJ

Email:

info@thepaymentpeople.co.uk

We are the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

Information We Collect

When you use our website or contact us, we may collect:

Name
Business name
Telephone number
Email address
Business address (where provided)
Details of your enquiry
Copies of bills or statements you choose to upload for comparison purposes
Any information you voluntarily provide

We do not collect payment card details through this website.

How We Collect Information

We collect information when you:

Complete one of our online enquiry forms
Request a free review
Upload a utility bill or merchant statement for comparison
Contact us by email or telephone
Subscribe to marketing communications
Engage with us regarding payment services, utilities or business funding

Our website is built on Wix.

Enquiries submitted through the website are securely transferred into our CRM system (Odoo) and to our team via email.

Lawful Basis

We process personal information using one or more of the following lawful bases:

Contract
Legitimate Interests
Consent
Legal Obligation

Sharing Your Information

To obtain quotations or recommendations, we may share relevant information with carefully selected providers including:

Card payment providers
Utility suppliers
Business funding partners

Information is only shared where necessary to provide the service you have requested.

We also use trusted service providers including:

Wix (website hosting)
Odoo (CRM)

We never sell your personal information.

Marketing

If you choose to receive marketing communications, we may occasionally send:

Business news
Product updates
Industry information
Special offers
Service updates

You may unsubscribe at any time by:

Clicking the unsubscribe link in our emails; or
Emailing info@thepaymentpeople.co.uk.

Cookies

Our website uses cookies through the Wix platform.

Essential cookies help the website function correctly.

Where non-essential cookies are introduced in the future, they will only be used after obtaining your consent through our cookie banner.

We do not currently use website analytics.

Data Security

We use appropriate technical and organisational measures to protect personal information.

Although no online service can guarantee complete security, we work with reputable suppliers and follow recognised security practices.

Retention

We retain personal information only for as long as necessary to:

Respond to enquiries
Provide our services
Maintain customer records
Comply with legal obligations

Information that is no longer required is securely deleted.

Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Data portability (where applicable)
Withdraw consent
Lodge a complaint with the Information Commissioner's Office (ICO)

For further information visit:

https://ico.org.uk

Contact

For any privacy enquiries please contact:

The Payment People (Card Services) Limited

Email:
info@thepaymentpeople.co.uk